Customer Testimonials

I was contacted by Christopher W. about a truck I was selling on Facebook marketplace. My wife and I took the truck in for appraisal (which we sold for a fair price) and ended up trading in her explorer and buying a new Bronco Sport (unexpectedly). Prices looked very reasonable and Christopher and the rest of the staff made the process as simple as can be. I’ve never been a big fan of the whole car buying process, but I was pleasantly surprised at the experience at Corwin Ford Reno.

They are very helpful and while they obviously want you to buy their cars they are not a hard sell and their selection is huge

Bought a vehicle not to long ago, 2 weeks. Took it to get inspected after the purchase. Basically 7k worth of damages, engine leaks, other leaks. If driven any longer would have been way worse. Yeah, last time I get a vehicle with them.

Austin Zimmerman has been a blessing to work with, he’s done everything in his power to get myself a great deal and to find me the perfect truck! I will personally keep coming back just because of him and his service and his attention to detail!

Austin Z. and Jordan from Corwin Ford were a pleasure to work with while purchasing my new vehicle. I’d highly recommend seeing them for any future vehicle purchases. The team is professional, courteous, and made the entire process smooth and easy.

Worked with Hosea..he did an excellent job

NO. STOP. Do not visit or waste time with Corwin Ford. Toxic culture from the top down. They DO NOT stand behind there sales, FordBlue Certified has ZERO value. I purchased a used Ioniq 5 at a purchase price of $25.8K plus tax, in 24hours I returned unhappy with the vehicle. While looking to pay sticker on a different vehicle I was offered $21k as trade in. Know that they are not a "One Price" Dealer with no haggling, they have over $4k in margin, per the above example. CarMax offered $23K for the vehicle sight unseen.

This message needs to get to Justin Russell, GM. This is not a criticism of your staff, they are only following the broken protocols you have in place or just lack of communication at this dealership. I won't even go into the detail of my first visit here where you all tried to sell me on 10s of thousands of dollars to fix something that wasn't broken. I had to take the truck to the dealership I bought it from, in Vegas, and two off road shops to confirm there was nothing wrong. But this time - I ... Read More

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Google - Nov 10, 2026

This message needs to get to Justin Russell, GM. This is not a criticism of your staff, they are only following the broken protocols you have in place or just lack of communication at this dealership. I won't even go into the detail of my first visit here where you all tried to sell me on 10s of thousands of dollars to fix something that wasn't broken. I had to take the truck to the dealership I bought it from, in Vegas, and two off road shops to confirm there was nothing wrong. But this time - I dropped the truck off at 7a yesterday, and get told it will probably take the whole day. I have to text the contact back at 6pm to see if I'll even get an update by EOD and then get a reply that basically nothing was found and I owe $400. Fine, your tech team either finds nothing where there is something wrong or they find that the truck is falling apart when there is nothing actually wrong. Last diagnostic fee I'll ever pay you. So, I come in this morning at 7:15a and come to find out they didn't do the tire rotation. Mind you, your mobile oil change techs wouldn't do all 5 tire rotation during the oil change 2 weeks ago because they swore that you, the GM, won't allow all 5 tires rotated at this dealership because one time someone screwed up. Yet I had no problem getting the okay to do it here at the dealership? Sounds like something you should clear up with your team. So now I'm waiting a good hour before they finish what they should have done yesterday. I absolutely do not care that you had other vehicles, the point of a schedule is that sometimes there's a availability and sometimes there is no availability. So why was I scheduled on a day where all of my services couldn't be completed in one day? Poor management yet again. So I have all this time to post on all your social and to write in. This is the most unorganized, uncommunicative, poorly run dealership I have ever been to. You will never see me again because I don't trust your business, and I will always have a Ford Raptor and a Bronco. So that's a significant amount of money that you just lost in future business. I will also tell every single person I know to never come to your dealership.

This is by far the worst Ford dealership I ever had to deal with. The service department is incompetent and lazy to say the least. All they do is push unnecessary services and try to get you to buy parts that aren't broken. Brought a truck in for tire rotation and some diagnostics, picked up the truck and they forgot to do the tire rotation but wanted us to pay for a service not due for another 20k miles. This is just one of a handful of bad experiences at this place.

I would like to say best experience by far . I worked with yarol and Fransico helped my cousin . I was very surprised with yarol for being so fresh yet it was like he’s done this for a long time !!! He made the process very comfortable. I was working with both , Francisco is a very knowledgeable person when it comes to the vehicle and sales side . I will always return to these to guys for the family feeling they bring off !!! Thank you guys hope you get recognition for being two great salesman and most of all amazing individuals!!!

My experience at Corwin Ford was absolutely amazing. Austin went above and beyond to help me, providing thorough information and making sure I found the perfect new car. He worked diligently to ensure I was completely happy and ready to close on a fantastic deal before leaving. The entire team was incredibly welcoming, communicative, and understanding. I highly recommend anyone looking for a new or used vehicle to come here for outstanding service. Thank you, Corwin Ford!

My husband and I purchased a used car from Corwin and we met two very professional and amazing sales people. Cameron answered my questions online about 2 cars I was interested in. He made a video and showed us the both cars. We decided on one car in particular and we came to the dealership and met Joseph. Joseph was very knowledgeable and helpful. Our experience with the car buying process has not always been pleasant but this experience was very pleasant. We weren't looking for the most expensive car on the lot but they still treated us with respect ... Read More

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Google - Nov 10, 2026

My husband and I purchased a used car from Corwin and we met two very professional and amazing sales people. Cameron answered my questions online about 2 cars I was interested in. He made a video and showed us the both cars. We decided on one car in particular and we came to the dealership and met Joseph. Joseph was very knowledgeable and helpful. Our experience with the car buying process has not always been pleasant but this experience was very pleasant. We weren't looking for the most expensive car on the lot but they still treated us with respect and kindness. If we need to purchase a car again we will definitely go to Corwin and look for Cameron and Joseph. Thanks for being amazing! Nathan and Bonita Mullins

Quick and easy transaction, fair deal

We recently purchased a used Toyota Tacoma from Corwin. Our sales person was Wade Wolford. He was great to work with and made the whole process so easy. I live out of state and was concerned it would be a difficult process. Wade and the staff made it super easy and their step by step instructions were very helpful. I highly recommend giving Wade a call if you are looking for a car. I would definitely buy from Wade again even being out of state!

Came in looks for the car I looked at online. They got it for me, we went on the test drive and then started the paper work. Jose was super nice and helpful. My only complaint is that it took 5-6 hours, and alot of waiting.

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Our sales consultant, Eldred Griggs, was so helpful getting us in to our new Expedition. He is highly personable and professional. He doesn’t pressure the sale, but isn’t so lax it feels like he doesn’t care for your business. Glad we ended up with him.

Aidan was knowledge able and a pleasure to talk too. Dealership did the usual spin on adders but Aidan and the team were totally respective of what I want and didn't want.

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Absolute 5-star experience with Janet Franceschini! She was our service advisor and completely went above and beyond to make sure we were taken care of. From start to finish, Janet was professional, incredibly communicative, and genuinely cared about getting us back on the road safely. It is rare to find that level of dedication and top-tier customer service these days. If you take your vehicle to Corwin Ford, definitely ask for Janet—she is amazing!

This was my very first dealership vehicle purchase and the kind people at Corwin Ford Reno made the experience flawless. My sales associate Yarol and his supervisor were extremely friendly and only wanted to put me in a vehicle I liked, with the options I wanted, at a price I was comfortable with. The accessories associate, Carson, was also exceptionally friendly and helpful making sure my vehicle had all the right add ons in a timely fashion. I don’t remember the name of the man who helped with the extended warranty options, but he was also extremely friendly and ... Read More

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Google - Nov 7, 2026

This was my very first dealership vehicle purchase and the kind people at Corwin Ford Reno made the experience flawless. My sales associate Yarol and his supervisor were extremely friendly and only wanted to put me in a vehicle I liked, with the options I wanted, at a price I was comfortable with. The accessories associate, Carson, was also exceptionally friendly and helpful making sure my vehicle had all the right add ons in a timely fashion. I don’t remember the name of the man who helped with the extended warranty options, but he was also extremely friendly and helpful in making a decision for those options. There is nothing more any of these people and their supporting staff could have done to make this experience better. Thank you all very much.

We just purchased a new explorer this week from Corwin. Skyler and Ivan were great to work with. Laid back and not pushy at all. We appreciated how hard they worked to get us into the right vehicle at the right price. While car shopping is not always fun they made the process as easy as possible.

⭐⭐⭐⭐⭐ I had such a great experience buying my Toyota Highlander from Brian Walters at Corwin Ford Reno! I went in looking for a vehicle that would fit my needs, and Brian made the whole process easy and enjoyable. He was so sweet, kind, and genuinely helpful. I especially appreciated his easygoing, no-pressure approach. I never felt pushed or rushed, just well taken care of. He helped me find a beautiful Highlander and got me a great price. I couldn’t be happier with my purchase! It’s nice to work with someone who is simply a good person and makes ... Read More

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Google - Nov 7, 2026

⭐⭐⭐⭐⭐ I had such a great experience buying my Toyota Highlander from Brian Walters at Corwin Ford Reno! I went in looking for a vehicle that would fit my needs, and Brian made the whole process easy and enjoyable. He was so sweet, kind, and genuinely helpful. I especially appreciated his easygoing, no-pressure approach. I never felt pushed or rushed, just well taken care of. He helped me find a beautiful Highlander and got me a great price. I couldn’t be happier with my purchase! It’s nice to work with someone who is simply a good person and makes what can sometimes be a stressful experience feel so easy. Thank you, Brian! I love my new Highlander and truly appreciate all your help. If you’re looking for a car at Corwin Ford Reno, I definitely recommend asking for Brian!

Jesé went above and beyond helping my family find the perfect car. Very professional and pacient. I’d recommend this dealership to anyone.

Just wanted to compliment Corwin Ford on a great experience this week. I spoke with Cameron Gibson over the phone when I saw a Pre-Owned Dodge Ram online and he got it set up for a test drive within a few minutes. Carlos Gonzalez helped me with the entire test drive and purchase process that evening. I have never had such a smooth and easy experience with a vehicle purchase. Carlos made sure everything was perfect on the truck prior to my pickup the next day as well and I appreciate all his answers to my questions during the entire ... Read More

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Google - Nov 6, 2026

Just wanted to compliment Corwin Ford on a great experience this week. I spoke with Cameron Gibson over the phone when I saw a Pre-Owned Dodge Ram online and he got it set up for a test drive within a few minutes. Carlos Gonzalez helped me with the entire test drive and purchase process that evening. I have never had such a smooth and easy experience with a vehicle purchase. Carlos made sure everything was perfect on the truck prior to my pickup the next day as well and I appreciate all his answers to my questions during the entire process. Both Cameron and Carlos were fantastic!

I had the best experience being helped by Max Martinez. He was able to make things happen and get me into a new 26’ Bronco. Couldn’t be happier with his customer service and his professionalism. Throughout the process he shared all his knowledge of the vehicle. I truly felt taken care of when I arrived, all the way to me driving off the lot. Max really knows how to connect with his customers. He was very thorough and any questions I had were quickly answered. My next vehicle purchase I will definitely be going back to Corwin Ford Reno and ... Read More

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Google - Nov 6, 2026

I had the best experience being helped by Max Martinez. He was able to make things happen and get me into a new 26’ Bronco. Couldn’t be happier with his customer service and his professionalism. Throughout the process he shared all his knowledge of the vehicle. I truly felt taken care of when I arrived, all the way to me driving off the lot. Max really knows how to connect with his customers. He was very thorough and any questions I had were quickly answered. My next vehicle purchase I will definitely be going back to Corwin Ford Reno and get what I need from Max. And you should too. Thanks again, I truly appreciate the work you put in to make my wife’s dream car become a reality. Till next time.

I took my f250 in for transmission issues. Jeremiah the advisor was awesome. He for my truck in fast. Service department got the work done fast and I have had no issues. I will definitely be coming back for all my service work.

Chris Winberg was very helpful in the process of selling my truck. Easy, quick and straightforward process!

I went in for an oil change for my Ford Bronco. The service was excellent and fast. A special shout out to Dan who was the service advisor who helped me out.

My wife and I were on a road trip recently when the check engine light in our vehicle came on. The folks in the service department got us right in without delay and had us back on the road in no time. They have a great team and everyone was very friendly. Thank you!

The attention and assistance provided during the vehicle handover process were exactly what I expected; the staff who helped me were extremely pleasant and efficient in every respect.

Over the course of two car buys in the previous several months, both Trevor and Joseph were professional, courteous and willing to go the extra mile to make the car buying experience (which I have never really liked) somewhat enjoyable. Neither my wife nor I ever felt taken advantage of. We felt free to ask questions, for clarifications and anything we felt necessary to aid in the car buying process. I would work with both Trevor and Joseph again.

My wife and I truely appreciate the great experience we had with Yarol and Ed. It motivates us to do more business with them in the future. Thank you

We just purchased a Subaru WRX and worked with Hosea who was very knowledgeable and made the process smooth without any pressure. Very pleased with our experience! That being said, they all dressed up for Halloween as well and had some great costumes!

I had a great experience at Corwin Ford, especially working with Fernando Carrillo. He was very chill, professional, and never made me feel pressured into buying anything. He actually took the time to understand what I needed in a vehicle instead of just trying to sell me something more expensive. He was understanding of my budget and helped me stay within my price range while finding the right vehicle for me. I really appreciate his honesty, patience, and no-pressure approach. I highly recommend Fernando to anyone looking to buy a vehicle. If you go to Corwin Ford, definitely ask for ... Read More

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Google - Nov 3, 2026

I had a great experience at Corwin Ford, especially working with Fernando Carrillo. He was very chill, professional, and never made me feel pressured into buying anything. He actually took the time to understand what I needed in a vehicle instead of just trying to sell me something more expensive. He was understanding of my budget and helped me stay within my price range while finding the right vehicle for me. I really appreciate his honesty, patience, and no-pressure approach. I highly recommend Fernando to anyone looking to buy a vehicle. If you go to Corwin Ford, definitely ask for him!

This was my second car purchase with Crowin Ford. Justin helped us this time and it was an amazing experience. He helped us pick out the perfect truck for our little family.

It was great working with Jesse, 10/10 would work with him again and or refer a friend to him. Came in during truck month and was able to get a great deal on my trade and on the new truck.

If you are looking for a new vehicle Corwin Ford is the place to go and ask for Cameron Gibson he is a great person and will get done what needs to be done. A great experience will definitely be back And like I said ask for Cameron for a great experience!

Josea was a great help throughout our shopping/buying experience. Thanks Josea

Worst experience with a business that I have ever had. I dropped my car off 10/4 due to a shift cable bushing that had broken, covered by a recall. Received a call on 10/5 to notify me that my car had been left in neutral and was allowed to roll away, crashing into another car on the lot and causing body damage to both vehicles. The service manager, Michael, sent it off to a body shop to be repaired. I got a call on 10/15 stating that my car was ready to be picked up. I went on 10/16 after work, only to find ... Read More

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Google - Nov 2, 2026

Worst experience with a business that I have ever had. I dropped my car off 10/4 due to a shift cable bushing that had broken, covered by a recall. Received a call on 10/5 to notify me that my car had been left in neutral and was allowed to roll away, crashing into another car on the lot and causing body damage to both vehicles. The service manager, Michael, sent it off to a body shop to be repaired. I got a call on 10/15 stating that my car was ready to be picked up. I went on 10/16 after work, only to find that no one got the car from the body shop and it was not at the dealership and that I had to come back and get it. To me, this means no one laid eyes on the vehicle to ensure all damages had actually been repaired. 10/18 I came back to get the car. Not only was it filthy and covered in dirt, but now none of the rear brake lights worked and the handle on the back hatch was broken and left in the trunk. I returned the keys to the front desk and asked for the service manager Michael to call me on Monday when they opened. 10/19 I wrote an email to the general manager, Justin, explaining what had happened and attached photos. 10/20 I received an email from the general sales manager, Andrew, and we set up a call on 10/21. He ensured that he would involve Michael and make sure that repairs has been made. 10/26 I got a follow up email from Andrew stating that he was going to have the car detailed and all repairs completed "tomorrow" (aka 10/27). 11/1 I went to the dealership to pick up the car. Not only had the detail not been done, the car battery was dead with the battery cover laying in the back seat, and the rear hatch handle was still broken and in the trunk. I went back to the front desk and asked to speak to a manager, none of whom I spoke with previously were there. I was then directed to Jeremy, who took down my complaint. It has now been 4 weeks since Ford has has possession of my vehicle and 3 times that I have attempted to get the car back to no avail, with the condition of the car declining each time. No one has followed through on any of the promises they have made, and the car is in worse shape than I left it in. As of today, 11/2, I still have not heard from anyone at Ford and do not have my car with any of the promised repairs completed.

I can’t say enough good things about my experience with Corwin Ford Reno! Finding the right truck can be a process, but Eldred G. made everything so much easier. I really appreciated how helpful, friendly, and patient he was while I found the truck I’ve dreamed of. He really took the time to listen to what I was looking for and helped me find exactly what I wanted. I never felt pressured, and I truly appreciated how everyone there treated me throughout the whole experience. I’m extremely happy with my truck and grateful for all their help. ... Read More

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Google - Nov 1, 2026

I can’t say enough good things about my experience with Corwin Ford Reno! Finding the right truck can be a process, but Eldred G. made everything so much easier. I really appreciated how helpful, friendly, and patient he was while I found the truck I’ve dreamed of. He really took the time to listen to what I was looking for and helped me find exactly what I wanted. I never felt pressured, and I truly appreciated how everyone there treated me throughout the whole experience. I’m extremely happy with my truck and grateful for all their help. I would definitely recommend Corwin Ford Reno to anyone looking for a great truck-buying experience!

I recently purchased a Corvette at corwin I bought the Corvette it is 3,000 under Blue book price it's immaculate very happy Darwin great dealership I love it so much that I will probably use them in the future 😉

After looking for my daughters first car for weeks, we finally found a Subaru at Corwin Ford dealership. Brian was my first contact and sent me a video of the car and was very responsive. Today we saw the car and Brian introduced us to Noah. Noah helped us test drive the car and had lots of knowledge of the model. We got a good deal even though it was already priced low. Elijah help us with financing and got us a better rate than my own credit union. Joslyn finished us up in final paperwork. From start to finish ... Read More

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Google - Oct 31, 2026

After looking for my daughters first car for weeks, we finally found a Subaru at Corwin Ford dealership. Brian was my first contact and sent me a video of the car and was very responsive. Today we saw the car and Brian introduced us to Noah. Noah helped us test drive the car and had lots of knowledge of the model. We got a good deal even though it was already priced low. Elijah help us with financing and got us a better rate than my own credit union. Joslyn finished us up in final paperwork. From start to finish it was the best and easiest time i've ever spent buying a car. No frustration, pressure to buy unwanted services, etc. Nothing but professional service. I told my daughter, dealerships aren't usually this easy to buy a car from. Great service Corwin Ford. Thanks!

Chris Winberg was truly a pleasure to work with. Super straightforward easy. Definitely will do business with him again in the future.

After looking for my daughters first car for weeks, we finally found a Subaru at Corwin Ford dealership. Brian was my first contact and sent me a video of the car and was very responsive. Today we saw the car and Brian introduced us to Noah. Noah helped us test drive the car and had lots of knowledge of the model. We got a good deal even though it was already priced low. Elijah help us with financing and got us a better rate than my own credit union. Joslyn finished us up in final paperwork. From start to finish ... Read More

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DealerRater - Oct 30, 2026

After looking for my daughters first car for weeks, we finally found a Subaru at Corwin Ford dealership. Brian was my first contact and sent me a video of the car and was very responsive. Today we saw the car and Brian introduced us to Noah. Noah helped us test drive the car and had lots of knowledge of the model. We got a good deal even though it was already priced low. Elijah help us with financing and got us a better rate than my own credit union. Joslyn finished us up in final paperwork. From start to finish it was the best and easiest time i've ever spent buying a car. No frustration, pressure to buy unwanted services, etc. Nothing but professional service. I told my daughter, dealerships aren't usually this easy to buy a car from. Great service Corwin Ford. Thanks!

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Christopher Winberg worked with me when I sold my Toyota Highlander to Corwin and he was great. He respected my time, gave me a fair price, and made sure that the whole experience was pleasant. Ill definitely be looking for him when I go to buy my next vehicle.

I had an extremely disappointing experience with Travis in the finance department at Corwin Ford. His attitude was incredibly rude, combative, and unprofessional. Rather than making the financing process smooth and helping answer questions, he made the entire experience unnecessarily stressful and uncomfortable. I understand that negotiating and discussing financing can involve difficult conversations, but there is no excuse for speaking to customers with such a disrespectful and confrontational attitude. Customer service matters, especially when someone is making a major financial purchase. Travis approach left a very bad impression and honestly made me question whether I would want to do ... Read More

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Google - Oct 30, 2026

I had an extremely disappointing experience with Travis in the finance department at Corwin Ford. His attitude was incredibly rude, combative, and unprofessional. Rather than making the financing process smooth and helping answer questions, he made the entire experience unnecessarily stressful and uncomfortable. I understand that negotiating and discussing financing can involve difficult conversations, but there is no excuse for speaking to customers with such a disrespectful and confrontational attitude. Customer service matters, especially when someone is making a major financial purchase. Travis approach left a very bad impression and honestly made me question whether I would want to do business with this dealership again. Management should seriously address how customers are being treated in the finance department. It wasn’t till I requested a new financial representative did the experience change.

On the month of September I called Corwin Ford service office and schedule a service on my eco-sport 2020 the lady who answered my call asked me what is the problem with my car and I told her when I was driving on I- 80 early every morning to work as every one knows traffic on I-80 is terrible, my car shakes when I stop and I accelerate to 40 miles an hour and I didn’t like it and short they came and picked up my car….after a few days mechanic called and told me this is the diagnosis and that ... Read More

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Google - Oct 30, 2026

On the month of September I called Corwin Ford service office and schedule a service on my eco-sport 2020 the lady who answered my call asked me what is the problem with my car and I told her when I was driving on I- 80 early every morning to work as every one knows traffic on I-80 is terrible, my car shakes when I stop and I accelerate to 40 miles an hour and I didn’t like it and short they came and picked up my car….after a few days mechanic called and told me this is the diagnosis and that if it is okay I will go ahead and submitted to the company and I told him go ahead do what you’re suppose to do as I don’t know anything about car I will let you taking care of my car. It took the whole month of September finally they brought it back…. After a week the mechanic called asking how is my car and that phone I just told him it should be okay I haven’t driven it yet to my work… sure enough when I drove to my work the shakes still there I was so frustrated… however I called and told them the shakes still there… they want me to bring it back again we re-scheduled and then realized I will go through the same procedure again the first time. And cannot afford another service and another pay so I canceled it… so now I have to look somewhere to fix the shakes on my car.

Exceptional Customer Service, Even When Things Do Not Go as Planned Although my recent service experience had a few unexpected challenges, I am giving five stars because of the exceptional customer service I received. I would especially like to recognize Jason, my service advisor, who was an absolute pleasure to work with. He was consistently courteous, professional, communicative, and genuinely committed to making a difficult situation as manageable as possible. What was originally expected to be a two-day service appointment turned into a weeklong adventure following an unexpected repair complication. Needless to say, my vehicle enjoyed a much longer vacation ... Read More

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Google - Oct 30, 2026

Exceptional Customer Service, Even When Things Do Not Go as Planned Although my recent service experience had a few unexpected challenges, I am giving five stars because of the exceptional customer service I received. I would especially like to recognize Jason, my service advisor, who was an absolute pleasure to work with. He was consistently courteous, professional, communicative, and genuinely committed to making a difficult situation as manageable as possible. What was originally expected to be a two-day service appointment turned into a weeklong adventure following an unexpected repair complication. Needless to say, my vehicle enjoyed a much longer vacation at Ford than either of us had anticipated! Throughout the process, Jason and the service manager went above and beyond to accommodate me, address my concerns, and ensure that everything was resolved appropriately. I sincerely appreciated their accountability and willingness to make things right. My one constructive criticism concerns the dealership’s labor policies for very minor requests. Whether securing a loose screw on a panel or replacing a battery in an existing key fob, being quoted a minimum hourly labor charge for such small tasks feels unnecessarily rigid. As a customer who relies on the expertise of automotive professionals, I particularly value those little gestures of assistance that build trust and make someone feel genuinely cared for. I hope this is a policy the dealership will reconsider. That said, I do not want this criticism to overshadow the outstanding individuals who assisted me. Jason, the service manager, and the entire team were friendly, attentive, and professional. When complications arose, they took responsibility and made a sincere effort to ensure a positive outcome. Ultimately, it is how a business handles the unexpected that reveals the quality of its customer service. This team demonstrated that beautifully, and I am grateful for their efforts. I would certainly recommend them.

⭐⭐⭐⭐⭐ I had such a great experience at Corwin Ford, and I can’t say enough good things about Carlos! Buying a vehicle can usually be stressful and overwhelming, but Carlos made the entire experience so much easier and actually enjoyable. He was professional, patient, knowledgeable, and genuinely cared about making sure we were happy with our purchase. He never made us feel pressured or rushed, and he went above and beyond to make the process as smooth as possible. It’s refreshing to work with someone who truly values customer service. Thank you, Carlos, for turning what is usually a ... Read More

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Google - Oct 29, 2026

⭐⭐⭐⭐⭐ I had such a great experience at Corwin Ford, and I can’t say enough good things about Carlos! Buying a vehicle can usually be stressful and overwhelming, but Carlos made the entire experience so much easier and actually enjoyable. He was professional, patient, knowledgeable, and genuinely cared about making sure we were happy with our purchase. He never made us feel pressured or rushed, and he went above and beyond to make the process as smooth as possible. It’s refreshing to work with someone who truly values customer service. Thank you, Carlos, for turning what is usually a stressful experience into such a positive one! I highly recommend asking for Carlos if you’re shopping at Corwin Ford!

Ed Griggs was awesome. He was so professional, calm, knowledgeable, friendly, and very kind. He made the purchase of the car more easy and smooth. It was a good car experience. Thank you! 🙏 😁😃✨☀️

I received a coupon for a free oil change in the mail, I called Corwin Ford to schedule my appointment and let them know when scheduling that I had the coupon and intended to use it. They acknowledged this and booked the appointment. Today I show up and they flat out refused the coupon. A complete waste of time and complete bait and switch by Corwin. This is the second time I’ve tried to get an oil change here and had it canceled by Corwin. The first time I had an appointment and they said upon arrival that they ... Read More

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Google - Oct 29, 2026

I received a coupon for a free oil change in the mail, I called Corwin Ford to schedule my appointment and let them know when scheduling that I had the coupon and intended to use it. They acknowledged this and booked the appointment. Today I show up and they flat out refused the coupon. A complete waste of time and complete bait and switch by Corwin. This is the second time I’ve tried to get an oil change here and had it canceled by Corwin. The first time I had an appointment and they said upon arrival that they couldn’t actually accommodate the appointment. What is going on with your service department? Fair warning to anyone thinking of booking service here.

Giving a 5 star based on their buyout offers. I have sold two vehicles to them. And both times they beat everywhere else I had quotes from.. most dealerships want to make 3 to $5,000 profit on every vehicle. I feel corwin Ford isn't as greedy when it comes to buying a vehicle depending on the situation.

Their service center seems to have no idea what they're doing. Their employees are very friendly up until I received a call back from the service rep who refused to work through the carvana warranty that I had confirmed they would work through prior to bringing the vehicle. Edit: After working through this process there is literally nothing that would ever get me to use this ford dealer again I will literally drive hours any other direction. Their service center was unfriendly, unhelpful, and gave me lately incorrect information on numerous occasions.

Stay away from this dealership. When they screw up a new vehicle order they don’t want to make good for it. This is the worst experience I’ve ever had buying a new truck!

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I take my 2024 Ford Bronco Sport to Corwin Ford for service since I leased it from them. The new facility on S. Virginia St. is fantastic and the process and service is quick and efficient. The bay where you bring in your vehicle is brightly lit and clean, I was greeted quickly, and then hung out in the comfortable waiting room while my car was serviced. Got a text when it was done and I was on my way. Easy!

I’d like to share my experience with this dealership. I had been wanting to buy a Dodge Ram for a long time and was keeping an eye out for a future purchase when I came across an ad—I think it was on Facebook or Instagram. I decided to go take a look, never imagining that I’d end up buying the exact vehicle I’d wanted for so long that very same day! A huge thank you to Bradley Haskin, the sales consultant; he was the first person I met when I arrived, and he did an excellent ... Read More

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Facebook - Oct 28, 2026

I’d like to share my experience with this dealership. I had been wanting to buy a Dodge Ram for a long time and was keeping an eye out for a future purchase when I came across an ad—I think it was on Facebook or Instagram. I decided to go take a look, never imagining that I’d end up buying the exact vehicle I’d wanted for so long that very same day! A huge thank you to Bradley Haskin, the sales consultant; he was the first person I met when I arrived, and he did an excellent job—he showed me everything, explained the details, and took me out for a test drive. I was so satisfied that I didn’t have a single moment of doubt—I bought the truck that same day! Many thanks to the entire team at Corwin; they handled everything quickly and professionally. And, of course, a special thanks to Bradley Haskin—great work, thank you so much! I highly recommend this place to anyone who is truly looking to buy a great vehicle—you need to come here!

Christopher Winberg helped me out with a truck that I've been looking at. Very easy going and helpful throughout process!

Grace and Hunter were absolutely fantastic. Both of them and the managers fought hard for me to get into the Bronco Sport. I will definitely be referring Corwin Ford to anyone and everyone who asks me if I know where to go!!

Christopher was a kind gentleman that knows his stuff. He had an answer for everything. He treated us like friends which is very unusual. I will send everyone I know to him for the future.

My experience with Brian karsok jr. was remarkable. He kept in contact with me and worked diligently getting me a great interest rate and comfortable payment. The entire staff were respectful, helpful, and friendly. Great place with good people. At no point in time did I felt pressured or coerced to do anything. They presented the information, answered any questions, but ultimately I made the decision to proceed with the deal. I highly appreciate their services and highly recommends them to take care of your vehicle needs.

I was put in contact with Max Martinez who was a great help, very knowledgeable and attentive to what I was looking for and found it and more in the truck I ended up buying. I traveled to Corwin Ford from Modesto to buy from Max and that speaks volumes. I would highly recommend Max and Corwin Ford as a dealership who will bend over backwards to help find what you need in your price range. I will buy from him/them again in the future.

Great experience purchasing a truck from Corwin Ford, especially coming from California. Skyler and Austin were both extremely helpful, responsive, and made the entire process easy and straightforward. Everything went smoothly from start to finish. Highly recommend Corwin Ford!

Grace Mitchell was my Sales Rep at Ford. She was pleasant to work with and made the process of buying are new car great. We drove all the way in from Fernley, NV to purchase our new Mach E.

Out of state and had a breakdown. towed to Corwin Ford. Service Advisor and/or mechanic kept changing diagnosis, adding additional charges, and kept the vehicle for 5 days!

Ian was wonderful. The best!!! 5 stars!!! Very caring. He listens and finds out our needs and wants are. We recommend him to everyone!!

If I could give zero stars, I would. I don’t usually take my van to a dealership for this exact reason. However, I had a recall on a part that was broken on my van, so why not get a free replacement? I started by calling them and making sure I was approved for the recall. They confirmed that I was and told me to bring it in for the entire day. Mind you, I live full-time in this van, and it’s my only car. I bring my van in, and it takes 4+ hours for them to let ... Read More

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Google - Oct 20, 2026

If I could give zero stars, I would. I don’t usually take my van to a dealership for this exact reason. However, I had a recall on a part that was broken on my van, so why not get a free replacement? I started by calling them and making sure I was approved for the recall. They confirmed that I was and told me to bring it in for the entire day. Mind you, I live full-time in this van, and it’s my only car. I bring my van in, and it takes 4+ hours for them to let me know my van already has the new recall piece. How was that information not in the database under my VIN when I called beforehand? They then “inspect my van,” and no driveshaft issue is found, but suddenly there’s a list of 6 immediate services needed: cracked windshield, wipers, TPS light, brake fuel change, etc. Absolutely not immediate fixes when I know for a fact my driveshaft coupling is cracked and causing my van to shake during acceleration. (I’m a girl, but I do know things about cars. Shocking, I know.) I demand they reinspect the part I originally brought it in for. Sure enough, at 5 p.m. (they close at 6 p.m.), they reinspect it (inspect it for the first time, let’s be real) and find the very obvious cracked coupling. They then wouldn’t release my van for liability reasons (duh!) and need to keep it for 2 days to fix it. Again, I live in this van. There’s absolutely no apology for the mistake, no compensation, and no offer of any free service other than a bottle of water. What a joke and absolutely terrible customer service. I left 5 voicemails before finally getting a call back at 5:50p.m. I’ll definitely just do the work for $100 next time rather than deal with this nightmare.

No customer service

Have done plenty of business with Corwin and every time has been amazing. Great customer service and welcoming environment

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I worked with Felix in internet sales. The process was smooth and Felix was able to ask any questions I had along the way. It was a pretty painless process finalizing the purchase when I was ready to take delivery.

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Two stars because the sale itself was straightforward and Leighton, the accessory manager, stepped in to fix what had stalled after the sale, even if it wasn't technically his problem. To his credit, once my salesman understood the problems, he did try to make it right — he delivered the truck to my home five days after purchase and picked up the loaner. The accessories the sales manager added to my order were not installed before pickup, and an open safety recall — Ford 26S69, the fuel-tank strap issue — was not done prior to sale and pickup, even though they had ... Read More

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Google - Oct 7, 2026

Two stars because the sale itself was straightforward and Leighton, the accessory manager, stepped in to fix what had stalled after the sale, even if it wasn't technically his problem. To his credit, once my salesman understood the problems, he did try to make it right — he delivered the truck to my home five days after purchase and picked up the loaner. The accessories the sales manager added to my order were not installed before pickup, and an open safety recall — Ford 26S69, the fuel-tank strap issue — was not done prior to sale and pickup, even though they had the truck for 24 hours beforehand. I had to push and escalate to get finished and installed what I had already paid for. The finance manager was also petty after I turned down the extended warranty. Honestly, the whole thing felt like a game of telephone — nobody seemed to know what anyone else had promised or done. Everything was finally completed at delivery on October 1 after the original purchase on 9/26.This didn't need to be this way.

2 years ago I bought a Mazda cx5 touring. I was promised I was getting an AWD, turned out Fransisco Soto (car dealer) straight up lied to my face. I was previously involved in a car accident while at a red light I was T-Boned. I live in south lake Tahoe and emphasized for many hours how important it was for the car to be AWD when Fransisco showed me "the perfect AWD car". Before turning on the car we quickly realized it wasn't AWD. Within 5 minutes of signing for this car, I expressed how I needed to ... Read More

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Google - Oct 1, 2026

2 years ago I bought a Mazda cx5 touring. I was promised I was getting an AWD, turned out Fransisco Soto (car dealer) straight up lied to my face. I was previously involved in a car accident while at a red light I was T-Boned. I live in south lake Tahoe and emphasized for many hours how important it was for the car to be AWD when Fransisco showed me "the perfect AWD car". Before turning on the car we quickly realized it wasn't AWD. Within 5 minutes of signing for this car, I expressed how I needed to return it for it was not AWD. I was informed the process was gonna be long and excruciating. I was already there for 5 hours. I ended up leaving with the car and with a promise I can come back and the market value holds up well with this car. 2 years later 10k later I still owed 12k the market value dropped significantly making my car worth 8k total. I called them back asking for help over this wrong doing. They offered me 5k total trade in value. I walked out and reported them to the BBB for wasting 4 hours of my time. They treated me like they were doing me a favor and were gonna use their tactic of wearing me out for several hours until we told them to cut to the chase.

I bought a 2025 Ford Ford Maverick 2L Ecoboost truck from Corwin Ford in Reno, the only official Ford dealership in town. Last week I received a promotional ad from Ford Corp for a free oil change, good until 12/31/26. But in very fine print of the coupon, it says "at participating dealerships only". You have to use a magnifier to see it! I got suspicious. So I asked multiple departments at Corwin Ford. Got no straight answer. Yes, I have to talked to multiple groups to get a simple oil change question answered at Corwin Ford! I made the ... Read More

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Google - Sep 30, 2026

I bought a 2025 Ford Ford Maverick 2L Ecoboost truck from Corwin Ford in Reno, the only official Ford dealership in town. Last week I received a promotional ad from Ford Corp for a free oil change, good until 12/31/26. But in very fine print of the coupon, it says "at participating dealerships only". You have to use a magnifier to see it! I got suspicious. So I asked multiple departments at Corwin Ford. Got no straight answer. Yes, I have to talked to multiple groups to get a simple oil change question answered at Corwin Ford! I made the appointment anyway and went there. No service people can give me a straight answer there either. Finally a Corwin Ford advisor can from his office and told me they were "NOT a participating dealership" for official Ford offers. This is not right. Ford sent out ads that dealers do not honor because they could. No more Ford anything for me now. Last year's buying process was also a nightmare at Corwin Ford Reno. They added stuff I did not want but only finding out halfway in the signing up process.

I worked with Billy and Austin to purchase a used Mitsubishi Lancer Evolution. I went to a dozen different dealerships while shopping for a car, and they provided the best service out of all of them. They let me take a super long test drive with a good route, and were happy to let me test its full capabilities and performance. If they didn't do that, honestly I would not have purchased the car. They were easy to coordinate with in terms of getting an independent mechanic to do a pre purchase inspections as well. Working with them was ... Read More

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DealerRater - Sep 25, 2026

I worked with Billy and Austin to purchase a used Mitsubishi Lancer Evolution. I went to a dozen different dealerships while shopping for a car, and they provided the best service out of all of them. They let me take a super long test drive with a good route, and were happy to let me test its full capabilities and performance. If they didn't do that, honestly I would not have purchased the car. They were easy to coordinate with in terms of getting an independent mechanic to do a pre purchase inspections as well. Working with them was great.

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I ordered a new 2027 f350 reg cab diesel pickup from this dealership. I had other choices but the salesman was going to give me a good deal being I would have to get it shipped to nc. We went over the specs of the truck and it was ordered. I asked him to add cab lights and power fold mirrors to the order and he said he wasn’t sure if it was possible. I said it was as the order didn’t have a vin number assigned to it. He notified me that it was added successfully. When the ... Read More

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DealerRater - Sep 24, 2026

I ordered a new 2027 f350 reg cab diesel pickup from this dealership. I had other choices but the salesman was going to give me a good deal being I would have to get it shipped to nc. We went over the specs of the truck and it was ordered. I asked him to add cab lights and power fold mirrors to the order and he said he wasn’t sure if it was possible. I said it was as the order didn’t have a vin number assigned to it. He notified me that it was added successfully. When the truck was being built I saw no cab lights were on the build sheet and he said they may of not installed them for some reason. I said what about the mirrors he said yes that comes with the package. When the truck arrived at the dealership he took a video of it and I asked are you sure the mirrors are power mirrors he said yes. I had a transport company pick the truck up and they delivered it to my location. I saw right away it had manual mirrors. I notified him that they never installed the correct mirrors. He apologized and said they would send me a check for the option I paid for meanwhile the option is over 2000$. Not the 280$ option. I told him to speak to his manager and the manager said the same thing and I said that’s not acceptable I ordered what I wanted. If I knew the items were not correct I would have not paid for the truck and reordered from another dealer.

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DO NOT SHOP HERE. Don’t. It isn’t worth the headache. I financed a $50k truck citing concerns about the emissions considering I am from ca and only here for work. I was assured that there was no issues with the truck. But within ONE HOUR after leaving the dealership the check engine light came on for emissions related issues. That was July 19th. It is now September 21st and the vehicle has only gone one single day without any issues. It has spent over 50 days in the shop waiting for parts or being repaired. The sales manager can’... Read More

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Google - Sep 21, 2026

DO NOT SHOP HERE. Don’t. It isn’t worth the headache. I financed a $50k truck citing concerns about the emissions considering I am from ca and only here for work. I was assured that there was no issues with the truck. But within ONE HOUR after leaving the dealership the check engine light came on for emissions related issues. That was July 19th. It is now September 21st and the vehicle has only gone one single day without any issues. It has spent over 50 days in the shop waiting for parts or being repaired. The sales manager can’t swallow his pride and admit they sold me a POS because of his idea that “you bought it so it’s on you now” ideology. instead he’d rather see a working man get stranded in the middle of the desert. Time and time again. The very first clue these guys don’t care about their customers is when I noticed an active water leak in the cabin and they tried to pretend it wasn’t there. That still isn’t fixed either btw. Also no matter what the Corwin response to this message is, I can assure everyone that this dealer hasn’t lifted a single finger to assist me in any way and they really only respond when I push them to. Don’t trust the staff. And don’t trust the vehicles.

Absolutely the worst dealership in town. Sold our son a car saying it had been inspected and came with a warranty. Then after the paperwork was signed, they tell us they messed up on the listing on their website and there is no warranty. He immediately began having issues with the car, and discovered metal shavings in the engine and a heavy oil leak. When we called them they told us just to drive it for a bit and it would work itself out (are you serious) and then denied saying that. Then refused to give copies of the service ... Read More

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Google - Sep 19, 2026

Absolutely the worst dealership in town. Sold our son a car saying it had been inspected and came with a warranty. Then after the paperwork was signed, they tell us they messed up on the listing on their website and there is no warranty. He immediately began having issues with the car, and discovered metal shavings in the engine and a heavy oil leak. When we called them they told us just to drive it for a bit and it would work itself out (are you serious) and then denied saying that. Then refused to give copies of the service records for the work they claimed to have done on the vehicle. When we pointed out they legally were required to give us those, they told us to leave and then hung up on us while we were 3-way calling with their corporate office. Then our other son tried to get a trade in value quote on his car, and they ripped the OBD port out and tried to tell him it was gonna cost 3k to replace and gave him a ridiculous offer after we had just been at another dealership and the OBD was fine. Fortunately, they had only popped it out of its mount (where did you get 3k in repair out of that?) This morning we went back (cause hey, 3rd times the charm, right?) And while talking to the sales rep and asking questions about a vehicle, he kept changing the price during the discussion and when asked why the price was all over the place, he told my husband and son he didnt have time for them and didnt care if they wanted the car or not and to leave. The fact that this place is still operating and hasn't been sued for bait and switch, or damaging vehicles while being worked on is absolutely mind blowing. Their customer service (or lack thereof) is disgusting. I understand mistakes happen, but there is a tactful and professional way of dealing with the mistake rather than being downright nasty and throwing your paying customers out. And refusing to give service records? Are you serious? Why? What purpose does that serve other than to make us think you lied about the work you did? Do better, Corwin. The world doesn’t need more con-artists and nasty people.

This dealership is not acceptable. My girlfriend took her vehicle in for a required software update and it was due for a 30k mikes service. The total was 1400 that mainly was checks we did not need. And recommended alignment thst was not needed and they did not wash the car! I’m not done. The bill did not itemize the costs professionally and they gave a different customer her keys and she needed to stop them after he got in her car and nearly drove away.its like keystone cops meets mob crooks we will no longer take our car ... Read More

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Google - Sep 17, 2026

This dealership is not acceptable. My girlfriend took her vehicle in for a required software update and it was due for a 30k mikes service. The total was 1400 that mainly was checks we did not need. And recommended alignment thst was not needed and they did not wash the car! I’m not done. The bill did not itemize the costs professionally and they gave a different customer her keys and she needed to stop them after he got in her car and nearly drove away.its like keystone cops meets mob crooks we will no longer take our car there and caution you check and approve just the required work mainly just warranty if you can’t drive to Carson city.

Extremely disappointing experience I honestly don’t understand how a dealership can have a vehicle for nearly a full week and still fail to properly diagnose the problem. From the beginning, my mother was told they couldn’t find anything wrong with the car. A few days later, they suddenly told her the Auto Start/Stop system was causing the car to shut off because of something related to the suspension. That explanation made absolutely no sense, and what made it worse was the way they spoke to my mother—as if she was stupid and didn’t understand how ... Read More

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Google - Sep 16, 2026

Extremely disappointing experience I honestly don’t understand how a dealership can have a vehicle for nearly a full week and still fail to properly diagnose the problem. From the beginning, my mother was told they couldn’t find anything wrong with the car. A few days later, they suddenly told her the Auto Start/Stop system was causing the car to shut off because of something related to the suspension. That explanation made absolutely no sense, and what made it worse was the way they spoke to my mother—as if she was stupid and didn’t understand how a car works. Then, when we went to pick up the vehicle, their own technician experienced the exact same problem we had been telling them about. The car wouldn’t start for him either. Suddenly, the service advisor changed the explanation and said they thought the problem might actually be engine-related. So apparently our explanation wasn’t enough, but once their own technician experienced it, suddenly it became a legitimate problem. They kept the car for several more days and even had to contact Ford specialists for help diagnosing it. After nearly a week, they still couldn’t figure it out. What makes this even more frustrating is that I suspected from the beginning that the alternator wasn’t charging the battery properly, and the alternator tested bad. Yet somehow this basic charging-system issue wasn’t properly identified while they had the vehicle. Then they made us come to pick up the car, only to tell us at the last minute that we couldn’t take it because the battery was supposedly too weak to start the car and the technicians had already left. We were told to come back with a tow truck or a brand-new battery and replace it ourselves. We came back the next morning with a battery. They handed us the keys and told us where the car was parked, and we had to find it ourselves. When we got there, I was able to start the car with my own jump box without even installing the new battery. My mother was without her vehicle for nearly a week, received multiple contradictory explanations, and was treated disrespectfully throughout the process. I understand that difficult problems can take time to diagnose. What I don’t understand is dismissing the customer’s concerns, talking down to them, changing the explanation multiple times, and then still not having an answer after nearly a week. Very poor communication, very poor customer service, and an extremely frustrating experience.

Do not buy from Corwin Ford. They buy auction cars and take trade-ins and hay They have no business taking and slap a for sale sign, and sell it to you after saying they’ve had it inspected. Within a day of purchasing my vehicle it had issues. Brought it to the local dealer near me to have it inspected turns out the rear shocks were blown. The rear differential coupler was bad, headlight out, and the internal screen needed to be replaced. How can you sell a vehicle to someone with all of these issues after stating that it ... Read More

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DealerRater - Sep 14, 2026

Do not buy from Corwin Ford. They buy auction cars and take trade-ins and hay They have no business taking and slap a for sale sign, and sell it to you after saying they’ve had it inspected. Within a day of purchasing my vehicle it had issues. Brought it to the local dealer near me to have it inspected turns out the rear shocks were blown. The rear differential coupler was bad, headlight out, and the internal screen needed to be replaced. How can you sell a vehicle to someone with all of these issues after stating that it was inspected. Corwin should be ashamed of themselves as well as manager Andrew Springer for not doing anything to help me with the situation. I am now out thousands of dollars on rental car and repairs

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They’re perfectly nice until you commit to buy the car - and then they become the least responsive unhelpful business that I have interacted with in recent history.

Chris was great in the process of selling my car. The price he offered on the phone was the price I was paid. Excellent experience

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So glad that Hunter Fehr was our sales rep at Corwin Ford. He was extremely nice, not pushy and very knowledgable about the used car we ended up buying. I will gladly deal with him again for my family's next car purchase.

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Thanks again Robert minjares for my outback limited XT super satisfied you made it so stress free and helping me through all the steps definitely and having the right attitude recommend others to come here with your name

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Was at the dealership to buy a ford ranger raptor. The salesman and I made an agreement to buy the truck! He came back with a price that was way over the asking price. Went back to his boss several times and his boss said absolutely not. Needless to say it was a terrible experience! Won’t ever buy from here.

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Save yourself self the hassle and Do Not buy from Corwin. Immediately after leaving the dealership, the car was having rear end problems and also a front high beam out. Took it to my local dealer and they found rear shocks blown, rear differential coupler bad, computer screen inside bad and headlight out Supposedly it was blue certified with a huge inspection. There is no way they inspected this vehicle. They took it on a trade, cleaned it up and slapped a for sale sign on it. On top of that, I’m from a different state and when I ... Read More

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Google - Sep 2, 2026

Save yourself self the hassle and Do Not buy from Corwin. Immediately after leaving the dealership, the car was having rear end problems and also a front high beam out. Took it to my local dealer and they found rear shocks blown, rear differential coupler bad, computer screen inside bad and headlight out Supposedly it was blue certified with a huge inspection. There is no way they inspected this vehicle. They took it on a trade, cleaned it up and slapped a for sale sign on it. On top of that, I’m from a different state and when I got it to my DMV, they said they did not do the correct paperwork nor send me with the correct paperwork to register it here The manager told me that’s not their problem. Such a huge headache, and so much money of mine, wasted on fuel going back-and-forth Do not waste your time with Corwin

Dealership has horrible reputation for misleading buyers. Salesperson wants to earn your business prior to knowing anything about you or purchase. Salesperson knew nothing about the cars he was selling! Skip this place and head south for a better experience!

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Justin Russell, Schell Tingley, and Andrew Springer should be in prison for Fraud and after we are done I hope so.. This is the third time Corwin Ford Reno has tried to xxxx us over. The first was being overcharged for the batteries on our 2017 F-350 Lariat which after running that issue up the flag pull I was refunded $223. The second was selling us a 2021 Explorer that had multiple safety issues which they would NOT fix unless we paid $100 deductible even though we had the extended warranty that covered everything bumper to bumper( then ended up taking the Explorer back ... Read More

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DealerRater - Sep 1, 2026

Justin Russell, Schell Tingley, and Andrew Springer should be in prison for Fraud and after we are done I hope so.. This is the third time Corwin Ford Reno has tried to xxxx us over. The first was being overcharged for the batteries on our 2017 F-350 Lariat which after running that issue up the flag pull I was refunded $223. The second was selling us a 2021 Explorer that had multiple safety issues which they would NOT fix unless we paid $100 deductible even though we had the extended warranty that covered everything bumper to bumper( then ended up taking the Explorer back and without checking it we watched them slap a sticker on the window and online for sale!) The third time was on our Subaru, which they gave us for the Explorer. They have been the only place we have taken it for scheduled maintenance in 1.5 years, 12,000 miles. Supposedly they ran a 172 point inspection over it before we took possession, then another 172 point inspection again a year later but this time they opened up the rear differential and transmission and stated the fluid needs to be changed for $900 and the battery needed to be replaced for $200. Subaru service manual states that the transmission/diff fluid is recommended at 30,000 miles with ONLY with Genuine Subaru CVT fluid only -- either Subaru NS-2 or the newer Subaru CVT Fluid (NS-3) depending on the model year. Never use generic ATF, universal CVT fluid, or any aftermarket substitute. The Lineartronic CVT's steel chain and pulley system requires a specific fluid formulation that generic products do not reliably provide. The battery should have been load tested before we took delivery of the vehicle, which it was not, and again at the last oil change, which it was not because we keep ALL of the maintenance documentation(comes with pictures and video). They were given the opportunity to right this wrong and replace what they recommended or put us into another vehicle free of charge(Subaru of America, in writing, will give us $18,700 for our Ascent, Corwin Ford Reno, $13,400. This dealership has a repeat reputation, not from just us but many others, of habitual fraud. Customer beware!

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This place is horrible!!! Salesmen are pushy, atmosphere is bleak, and zero respect for personal time! Skip this place and head south for a more positive experience!

Brought in a 2021 Ford F-150 with 74k. Had a misfire message showing in the app and I told the service person it needed new spark plugs. Four days later, no call. The service person went on vacation and no one else contacted me. I called them and told them I would be coming to pick up the truck as I had an emergency and I needed it. When I came in to pick it up they informed me they had scanned the vehicle, pulled the plugs and saw that it needed new plugs. I told them that was exactly what ... Read More

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Google - Aug 27, 2026

Brought in a 2021 Ford F-150 with 74k. Had a misfire message showing in the app and I told the service person it needed new spark plugs. Four days later, no call. The service person went on vacation and no one else contacted me. I called them and told them I would be coming to pick up the truck as I had an emergency and I needed it. When I came in to pick it up they informed me they had scanned the vehicle, pulled the plugs and saw that it needed new plugs. I told them that was exactly what I told them when I brought it in. I asked them if they had changed them and they hadn't. Had to pay $200+ just for them to scan the vehicle and tell me exactly what I told them when I dropped the vehicle off. Thanks for wasting 4 days and $200 to find out I was right.

My son tried to deal with this dealer, they will come in at a low price, and then add things onto the car that are huge profit makers for them, and they won't relent on the optional items. Sad practice that you will find all too often in the industry. BEWARE

The process of buying a car was easy and hassle free thanks to Jay Lugo.

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Corbin Ford was so easy to b work with and tge sales staff is Marvelous. I worked with Carmella who was an extreme delight. She was on top of every request I made and fulfilled it impeccably. Her smile lights up that showroom! She us confident and knows her stuff!!

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Called the store today to ask a general question about a ford product i was told that because they dont own a ford they have no idea i said all good can i be transferred to someone who does know and she replied with no if i wasn’t interested in buying a vehicle they could do nothing for me at this point ill never buy a vehicle from them

Out of all the dealerships I’ve bought cars from, this one has to be the worst. They offered me an “instant cash offer” of only $29,000 for my 2020 Silverado with 35k miles, while KBB has it valued around $37,000 with the tax credit factored in. This was also with an 820 credit score. To make matters worse, I was told by their finance team that my truck was “straight-piped” when it literally still has its catalytic converters. Please educate your finance managers on the difference between a straight-piped exhaust and a modified muffler. Overall, this was a horrible experience. I will never ... Read More

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Google - Aug 13, 2026

Out of all the dealerships I’ve bought cars from, this one has to be the worst. They offered me an “instant cash offer” of only $29,000 for my 2020 Silverado with 35k miles, while KBB has it valued around $37,000 with the tax credit factored in. This was also with an 820 credit score. To make matters worse, I was told by their finance team that my truck was “straight-piped” when it literally still has its catalytic converters. Please educate your finance managers on the difference between a straight-piped exhaust and a modified muffler. Overall, this was a horrible experience. I will never do business with Corwin Ford again.

⭐️ Extremely Disappointed — Complete Waste of Time I am extremely disappointed with our experience at this Ford dealership. We drove to Reno three separate times, and each trip was approximately 1½ hours each way. That means we spent roughly 9 hours total just driving back and forth for this deal. On our first visit, we spent FOUR HOURS at the dealership trying to get everything finalized, only to be told the deal could not be completed that day. We were willing to be patient and came back the next day, trusting that everything was being handled as we were told. Then we were ... Read More

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Google - Aug 9, 2026

⭐️ Extremely Disappointed — Complete Waste of Time I am extremely disappointed with our experience at this Ford dealership. We drove to Reno three separate times, and each trip was approximately 1½ hours each way. That means we spent roughly 9 hours total just driving back and forth for this deal. On our first visit, we spent FOUR HOURS at the dealership trying to get everything finalized, only to be told the deal could not be completed that day. We were willing to be patient and came back the next day, trusting that everything was being handled as we were told. Then we were informed that the bank had “pulled out” of the deal. As a result, our payment suddenly increased by approximately $70 a month, and the loan term was extended by TWO YEARS. After all the time, driving, waiting, paperwork, and assurances we received, this was incredibly frustrating and disappointing. What makes this even worse is that we made three separate 1½-hour trips to Reno, only to have the financing situation change after we had already invested so much time and effort. We could have looked at other dealerships or financing options instead of repeatedly making the trip based on the information we were given. I completely understand that financing can change and that dealerships don’t control every decision a bank makes. However, the way this entire situation was handled left us feeling like our time was not respected and that we were not given clear or reliable information from the beginning. Nine hours of driving, roughly 10 hours sitting at the dealership, multiple trips, and ultimately a payment $70 higher with a loan two years longer. We are extremely disappointed with the experience and, unfortunately, would not recommend this dealership to anyone based on how our situation was handled.

Jay is very patient and conscientious. He's taken the time to provide complete information. I haven't yet made my purchase because I'm undecided about which vehicle I want. But I'm sure about Corwin Ford and Jay. Their low pressure business model and low advertised prices tell me everything I need to know. I'll travel from Napa to execute the transaction. Looking forward to shaking hands with Jay, and driving my beautiful new Ford home from Corwin Ford!

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I felt the need to update my review, as it looks like they remove any poor ratings from their website: I brought my car to Corwin Service to complete two recall repairs and its one-year service. I was told they require every vehicle to be kept for a full 24 hours, regardless of the work being performed. This is extremely inconvenient, especially since I live an hour away. After keeping my vehicle for a full day, they informed me they had to order a part for one of the recalls, requiring me to make another two-hour round trip and leave my ... Read More

Full review text opened.

Google - Jul 31, 2026

I felt the need to update my review, as it looks like they remove any poor ratings from their website: I brought my car to Corwin Service to complete two recall repairs and its one-year service. I was told they require every vehicle to be kept for a full 24 hours, regardless of the work being performed. This is extremely inconvenient, especially since I live an hour away. After keeping my vehicle for a full day, they informed me they had to order a part for one of the recalls, requiring me to make another two-hour round trip and leave my vehicle for yet another 24 hours. It's hard to understand why recall parts aren't ordered in advance once the appointment is scheduled. The bigger issue came after my first service appointment. The morning after bringing my vehicle home, I found blue fluid leaking onto my driveway, and for the first time since owning the vehicle, the low windshield washer fluid warning appeared. At my return appointment, Corwin diagnosed the problem as a cracked washer fluid reservoir. Despite the timing making it obvious the issue occurred while the vehicle was in their care, Corwin refused to accept any responsibility. Instead, they claimed there was no way they could have damaged the reservoir and suggested it must have cracked during the drive home. They are now refusing to cover the approximately $600 repair for a part that was not damaged before they serviced the vehicle. Instead of receiving the warranty-covered service I brought my vehicle in for, I left with an expensive repair that did not exist beforehand. That is unacceptable. I switched to Corwin after experiencing similar problems with Carson City Ford's service department, hoping for a better experience. Unfortunately, this has only reinforced my belief that Ford's service departments consistently fall short when it comes to accountability, customer service, and standing behind their work. Based on my experience, I cannot recommend Ford service departments to anyone.

I had given a 5 star review, but im changing it now. Great at selling cars. The after service sucks. I was in communication with Alexis over a key replacement. I was told it was delivered by ups,and it wasn't. Alexis stopped returning my calls,all the while a key to my vehicle was floating around the neighborhood. I did just buy 1 vehicle from them ,I bought 3 in a 2 month period of time. The 1st 2 purchases went well,the 3rd not so much. Really sucks you spend over 110,000 grand on vehicles to then be treated so poorly. My next ... Read More

Full review text opened.

Google - Jul 28, 2026

I had given a 5 star review, but im changing it now. Great at selling cars. The after service sucks. I was in communication with Alexis over a key replacement. I was told it was delivered by ups,and it wasn't. Alexis stopped returning my calls,all the while a key to my vehicle was floating around the neighborhood. I did just buy 1 vehicle from them ,I bought 3 in a 2 month period of time. The 1st 2 purchases went well,the 3rd not so much. Really sucks you spend over 110,000 grand on vehicles to then be treated so poorly. My next letter will be to the ceo.